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Home > News > Rural support charity announces new helpline

Rural support charity announces new helpline

8th Mar 2024 / By Alistair Driver

Rural support charity YANA (You are Never Alone) has announced the launch of a new live helpline, which will aim to provide immediate support to individuals and remove the barrier of leaving a message.

YANA helpline

Starting from Monday, March 18, the helpline will be active every Monday to Friday between 10am and 1pm.

During these hours, callers will have the opportunity to speak directly to YANA’s experienced helpline team.

  • You can reach YANA’s help by calling 0300 323 0400 or by emailing helpline@yanahelp.org.

The charity said it recognised the importance of accessibility and ensuring the helpline is available outside of these hours. It will continue to provide support through their team of dedicated helpline callers with its callback service.

Henry Kilvert, Chair of trustees, said: “The aim for the YANA Helpline is to reach as many people as possible. By making it more accessible we believe more people will contact us to receive the support we provide.”

Over the last three years, YANA has witnessed a significant increase of 216% in the number of requests for help through its helpline.

It said this highlights the importance of providing a neutral space for individuals to talk about their struggles and seek professional help where it is needed. It said it remained committed to improving the quality of life and, at times, even saving lives through their mental health and suicide prevention support and training efforts.